霸王茶姬回应顾客喝出瓶盖:情况属实,按奶茶价倍赔偿,若顾客索赔千元走第三方
发帖时间:2026-03-21 07:48:05
\u003cdiv class=\"rich_media_content\"\u003e\u003c!--NO_AD_ERROR_2--\u003e\u003cp\u003e近日,有网友发文称,10日在霸王茶姬买了一杯奶茶,快喝完时发现杯中一个类似瓶盖的异物。\u003c/p\u003e\u003cdiv class=\"media-wrap image-wrap\"\u003e\u003c!--IMG_0--\u003e\u003c/div\u003e\u003cp\u003e经视直播记者尝试联系发帖网友未获回应,但该网友在评论区透露,目前与商家尚未协商一致,其主张依照食品安全法获得赔偿。\u003c/p\u003e\u003cp\u003e霸王茶姬深圳宝安华强广场店工作人员回应记者称\u003cstrong\u003e,情况属实,顾客杯子里的异物是他们制作饮料时原材料的盖子。\u003c/strong\u003e“制作时不小心掉进去了,掉进去后没浮起来,如果浮起来,我们会发现。”\u003c!--NO_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp\u003e工作人员表示,已就此事提出了赔偿方案。“我们同意给他退款,另外按照这杯价格的三倍进行赔偿,他元钱,我们要他通过第三方渠道维权。”\u003c!--NO_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp\u003e深圳市宝安区市场监督管理局工作人员表示,消费者可通热线进行投诉。对此,湖北炽升律师事务所律师杨敏指出,商家因操作疏忽导致异物混入饮品,存在明显过错。“消费者可主张赔偿,并非仅按价款三倍计算。《\u003c!--SECURE_LINK_BEGIN_0--\u003e中华人民共和国食品安全法\u003c!--SECURE_LINK_END_0--\u003e》规定最低赔偿金额元,《中华人民共和国消费者权益保护法》则元。”\u003c!--NO_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp\u003e杨敏提醒,消费者遇到此类问题应第一时间保存三项证据:与商家的沟通记录、异物清晰照片及消费凭证。若协商未果,可通过投诉平台、12315热线或司法途径维权。\u003c!--NO_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_3--\u003e\u003cp\u003e编辑:南絮\u003c/p\u003e\u003cp\u003e审核:宣萱\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e【来源:经视直播】\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003e声明:此文版权归原作者所有,若有来源错误或者侵犯您的合法权益,您可通过邮箱与我们取得联系,我们将及时进行处理。邮箱地址:jpbl@jp.jiupainews.com\u003c/strong\u003e\u003c!--NO_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003cp\u003e\u003c/p\u003e\u003cstyle\u003e.rich_media_content{--news-tabel-th-night-color: #444444;--news-font-day-color: #333;--news-font-night-color: #d9d9d9;--news-bottom-distance: 22px}.rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.rich_media_content{color:var(--news-font-day-color);font-size:18px}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content{color:var(--news-font-night-color)}}.data_color_scheme_dark .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.data_color_scheme_dark .rich_media_content{color:var(--news-font-night-color)}.data_color_scheme_dark .rich_media_content{font-size:18px}.rich_media_content p[data-exeditor-arbitrary-box=image-box]{margin-bottom:11px}.rich_media_content\u003ediv:not(.qnt-video),.rich_media_content\u003esection{margin-bottom:var(--news-bottom-distance)}.rich_media_content hr{margin-bottom:var(--news-bottom-distance)}.rich_media_content .link_list{margin:0;margin-top:20px;min-height:0!important}.rich_media_content blockquote{background:#f9f9f9;border-left:6px solid #ccc;margin:1.5em 10px;padding:.5em 10px}.rich_media_content blockquote p{margin-bottom:0!important}.data_color_scheme_dark .rich_media_content blockquote{background:#323232}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content blockquote{background:#323232}}.rich_media_content ol[data-ex-list]{--ol-start: 1;--ol-list-style-type: decimal;list-style-type:none;counter-reset:olCounter calc(var(--ol-start,1) - 1);position:relative}.rich_media_content ol[data-ex-list]\u003eli\u003e:first-child::before{content:counter(olCounter,var(--ol-list-style-type)) '. 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